Refund policy

Money for a contract is held from the moment it is funded until the work is accepted, so nothing has to be clawed back from anybody.

• Cancelled before delivery: full refund. Nothing was transferred.
• Delivered and accepted: no refund. Accepting releases the payment, and the screen says so before you click.
• Delivered and disputed: a moderator reads the deliveries, the agreed scope and the conversation, and decides. Every delivery is kept, including ones a later version replaced, precisely so there is something to read.
• Nobody responded: the payment releases to the freelancer after the acceptance window. An inactive client cannot strand somebody’s money indefinitely.

A downloaded file cannot be un-downloaded, so the default is no refund after download. That is stated on the item before you buy, not discovered afterwards.

Money comes back when:

• The item is materially not what the listing described.
• It does not work and the seller will not fix it.
• A copyright claim against it is upheld — in which case the licence is revoked and you are told.
• You bought it and never downloaded it.

You normally have fourteen days to withdraw from a distance contract. For digital content delivered immediately, that right ends once delivery begins — but only if you expressly agreed to it beginning and acknowledged losing the right.

RoWork asks for that acknowledgement explicitly before a download starts. If you were not asked, the right was not waived and you can still withdraw.

Nothing on this page removes a statutory right. Where the two conflict, the law wins.

RoWork processes no payment for an acquisition and holds no funds for one, so there is nothing for us to refund. Those transactions happen directly between the parties.

Open a dispute from the contract, or write to support@rowork.dev for a marketplace purchase. Tell us what you expected and what you got — that is what the decision turns on.